Help

Waloca sees activity that your Ring cameras report, such as movement near a door, and, if you turn it on, small pictures from those cameras.

• It can't see inside the home, only what each camera sees.
• It can't tell who someone is, or how anyone is feeling.
• It can't see anything while a camera is offline, and it says so.
• A quiet spell can be completely normal. Waloca tells you what it saw and what it didn't.

Alerts only come from rules you've confirmed, and only when the cameras were working and usually see activity at that time. If a camera was offline, we send a warning that we can't tell instead.

Nothing was seen by the cameras yet. Quiet is often normal. If a camera is offline you'll see a note.

For about two weeks, Waloca watches what's usual. Until then it only sends alerts you set up yourself.

To keep inboxes calm, each person gets at most one routine email a day. Urgent alerts aren't limited.

Only you and the helpers you invite, and only what you allow. You can change or remove access at any time in Helpers.

Go to Settings → Privacy and data → Delete this household. Everything is removed and you get a confirmation.

Ring keeps camera settings in the Ring app. We can only read them and tell you what to change.